We recommend that you first make your complaints known to us by emailing info@Procartech.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Trusted Shops. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found athttp://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform. " We still miss a separate complaints page with a reference to the European ODR platform. You can use the following text for this: “We recommend that you first make your complaints known to us by emailing info@procartech.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Trusted Shops. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.