About our Privacy Policy

Procartech cares a lot about your privacy. We therefore only process data we need for (improving) our service and deal carefully with the information we have collected about you and your use of our services. We will never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the Procartech service dismissed therefrom. The date of entry into force for the validity of these conditions is 22/07/2018, with the publishing of a new version the validity of all the previous versions expires. This privacy policy describes what data you are collected by us, what these data are used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from abuse and what rights you have in relation to the personal data you provide to us.
If you have questions about our privacy policy, you can contact our contact for privacy matters, you will find the contact details at the end of our privacy policy.

On data processing

Below you can read the way we process your data, where we store it, what security techniques we use and for whom the data are insightful.

Web store software

Woocommerce

Our web store was developed with Woocommerce software. Personal data that you make available to us for the benefit of our service are shared with this party. Woocommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. Woocommerce is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. Woocommerce uses cookies to collect technical information regarding your use of the software, no personal data are collected and/or stored.

Neostrada

We take web hosting and email services from Neostrada. Neostrada processes personal data on our behalf and does not use your data for its own purposes. However, this batch can collect metadata on the use of the services. These are not personal data . Neostrada has appropriate technical and organisational data .

measures taken to prevent loss and unauthorized use of your personal data. Neostrada is obligatory under the secrecy agreement.

Email and mailing lists

Neostrada

We use the services of Neostrada for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent the abuse, loss and corruption of your and our data as far as possible. Neostrada has no access to our mailbox and we are dealing with all our e-mail traffic confidentially.

Betalingsprocessors

Mollie

For the purpose of handling a (part of) payments in our web store we use the platform of Mollie. Mollie handles your name, address and hometown data and your payment data such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data shall also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not keep your data longer than is permitted by the legal deadlines.

Klarna

For the purpose of handling a (part of) payments in our web store we use the platform of Klarna. Klarna processes your name, address and hometown data and your payment data such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit evaluators. All the guarantees mentioned above

with regard to the protection of your personal data, also apply to the components of Klarna’s services for which they engage third parties. Klarna does not keep your data longer than is permitted by the legal time limits.

Reviews

Feedback Company

We collect reviews through the Feedback Company platform. If you leave a review through Feedback Company then you are obliged to specify your name, hometown and email address. Feedback Company shares this data with us so we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company can contact you to explain your review. In case we invite you to leave a review, we share your name and email address and information regarding your order with Feedback Company. They use this data only for the purpose of inviting you to leave a review behind. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties in the service sector, for this purpose we have given Feedback Company permission. All the above guarantees regarding the protection of your personal data also apply to the services for which Feedback Company is engaged by third parties.

Send and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use PostNL services to carry out the deliveries. It is necessary for us to share your name, address and place of residence with PostNL. PostNL uses this data only for the purpose of implementing the agreement. In the event that PostNL turns on subcontractors, PostNL also makes your data available to these parties.

Dpd

If you place an order with us, it is our job to have your package delivered to you. We use Dpd's services to carry out the deliveries. It is necessary for us to share your name, address and place of residence with Dpd. Dpd uses this data only for the purpose of executing the agreement. In the event that Dpd turns on subcontractors, Dpd will also make your data available to these parties.

Sendcloud

If you place an order with us, it is our job to have your package delivered to you. We use Sendcloud's services to carry out the deliveries. It is necessary for us to share your name, address and place of residence with Sendcloud. Sendcloud uses this data only for the purpose of executing the agreement. In the event that Sendcloud is engaged in subcontractors, Sendcloud shall also make your data available to these parties.

Invoices and accounting

E-Bookhold.nl

For our record keeping and accounting, we use the services of E-Boekhouden.nl. We share your name, address and hometown details and details regarding your order. These data are used for the administration of sales invoices. Your personal data is sent and stored protected, E-Boekhouden.nl has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. E-Bookhouden.nl is required to keep confidential and will treat your data confidentially. E-Bookhouden.nl does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the platform of Bol.com. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this data to handle your order. We are dealing confidentially with your data and have taken appropriate technical and organisational measures to protect your data from loss and unauthorized use.

Marketplace.nl

We sell (part of) our articles via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to handle your order. We are dealing confidentially with your data and have taken appropriate technical and organisational measures to protect your data from loss and unauthorized use.

Advertising planet.nl

We sell (part of) our articles via the platform of Advertentieplanet.nl. If you place an order through this platform, Advertentieplanet.nl shares your order and personal data with us. We use this data to handle your order. We are dealing confidentially with your data and have taken appropriate technical and organisational measures to protect your data from loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data only for the benefit of our service. That is, the purpose of processing is always directly related to the assignment you provide. We do not use your data for (directed) marketing. If you share data with us and we use this data to contact you at a later date, otherwise than at your request, we ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all kept to secrecy under the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website will be processed with the aim of further improving our service. These data (e.g., your IP address, web browser, and operating system) are not personal data.

Cooperation in fiscal and criminal investigations

In cases where appropriate, Procartech may be required by a legal obligation to share your data related to fiscal or criminal investigation of governmental means. In such a case, we are forced to share your data, but we will oppose it within the possibilities offered by the law.

Retention periods

We'll keep your records as long as you're our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you give this to us, we will also take this as a forget request. On the basis of applicable administrative obligations, we should keep invoices with your (person) data, so we will keep them for as long as the applicable time limit is running. However, employees no longer have access to your client profile and documents we have produced following your assignment.

Your rights

Under the current Dutch and European legislation, you have certain rights as a person concerned with regard to personal data processed by or on our behalf. We will explain below what rights these are and how you can rely on these rights.

In principle, to prevent abuse, we send copies of your data to your email address already known to us. In case you wish to receive the data at another email address or, for example, by mail, we will ask you to legitimize yourself. We keep an administration of dealt with requests, in the event of a forget request we administer anonymized data. All copies and copies of data will be provided in the machine readable data format that we use within our systems.

You have the right to file a complaint with the Personal Data Authority at all times if you suspect that we are using your personal data in a wrong way.

Accessory duty

You always have the right to see the data we (let) process that relate to your person or are reducible to that. You can request that our contact person for privacy matters be asked. You will receive a response to your request within 30 days. If your request is accepted, we will send you a copy of all the data at our known email address, including a list of the processors who have this data, indicating the category under which we have stored this data.

Right of correction

You always have the right to have the data we (let) process that relate to your person or are reducible to that end. You can request that our contact person for privacy matters be asked. You will receive a response to your request within 30 days. If your request is granted, we will send you at the email address known to us to confirm that the data has been modified.

Right to processing restrictions

You always have the right to limit the data we (let) process that relate to your person or are reducible to that. You can request that our contact person for privacy matters be asked. You will receive a response to your request within 30 days. If your request is granted, we will send you at the email address known to us a confirmation that the data until you lift the restriction will no longer be processed.

Right to transferability

You always have the right to have the data we (let) process that relate to your person or are reducible to that, by having another party executed. You can request that our contact person for privacy matters be asked. You will receive a response to your request within 30 days. If your request is accepted, we will send you at the email address known to us copies or copies of all the data on you that we have processed or have been processed by other processors or third parties at our orders. In all likelihood, we can no longer continue the service in such a case, because the safe linking of data files can no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Procartech, where appropriate. If you object, we will immediately discontinue the data processing pending the handling of your objection. If your objection is well founded, we will make copies and/or copies of data that we will (let) process available to you and then continue to discontinue processing.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this law applies. If you believe that this is the case, please contact our contact for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed from the US company Google, as part of the “Analytics” service. We use this service to keep track and get reports on how visitors use the website. This processor may be required to provide access to this data under current laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus follow your movements on the Internet. Google uses this information to provide targeted advertisements (Adwords) and other Google services and products, among others.

Third Party Cookies

In the event that third-party software solutions use cookies, this is listed in this privacy statement.

Changes in Privacy Policy

We retain the right to change our privacy policy at all times. However, on this page you will always find the most recent version. If the new privacy policy has an impact on how we process data already collected with regard to you, we will inform you by e-mail.

Contact details:
Procartech
The Steiger 74 i
1351 AU Almere
Netherlands

If you ask, please contact our Data Protection Officer.
Moiz Farooq
info@procartech.nl
036 524 5561